Most items featured in our online catalog are carried in-stock at our store in Asheville, North Carolina and are shipped within 1-2 business days, excluding holidays. We’ll notify you with any exceptions. With so many product choices, we can’t always fit everything in our warehouse. Dropship items are shipped directly from our manufacturers and artisans to your door. If you need to verify stock information and availability prior to placing your order, please contact us at firstname.lastname@example.org.
Our standard method of contacting you regarding availability exception is by email. To avoid delays,please make sure to provide a valid email address and check your email during the first 24 hours after placing an order, in case we contact you with questions. Byproviding your email address, you will within 24 hours receive tracking information for shipments sent from the store to monitor your order’s progress once it has shipped. Dropship tracking numbers may not be automatically provided. We do not yet ship outside the United States.
* Some items require an additional shipping charge due to excess weight or special packaging requirements. Shipping to Alaska and Hawaii will differ from the stated rates. We will email you if your shipping charges differ. If you require Second Day, Overnight or Saturday delivery for your order, please contact us at 1.828.277.2337 or by email at email@example.com. We can verify if the item or items are all available for those types of delivery as well as quote applicable shipping charges. Please note Second Day express deliveries do not ship or deliver on weekends or holidays, but only during standard business days. We are happy to help with expedited shipping arrangements but are not responsible for delivery delays caused by uncontrollable events such as extreme weather.
The below-stated charge is for a single U.S. ground shipment for a single address via FedEx Ground or Priority Mail (U.S. Postal Service). If you require expedited shipping, please call us at 1.828.277.2337. FedEx shipments require a physical address and cannot be delivered to a post office box. Orders will be shipped by either FedEx or USPS at our discretion. We shop to find the best shipping rates possible in order to keep our costs down and pass the savings on to you. We will reduce your shipping charge if possible.
Order Total Shipping Charge*
Up to $15.00 $6.95
Over $300.00 10% of total order
* Shipping charges may vary on drop-ship orders. Please note items sent directly from manufacturers may take longer and items ordered together may not arrive in the same box. Shipping method will be determined by Porter & Prince. Shipping charges are not refundable. If your order is returned as non-deliverable, if you request it to be re-shipped, additional shipping charges will apply.
Please note that regardless of delivery method, orders with a merchandise value of $500.00 or greater will require a signature upon receipt of delivery. If your order is sent to you in multiple shipments, each separate shipment will require a signature if the total order is $500.00 or greater.
State Sales Tax
Sales tax is charged only for deliveries in North Carolina. Unless designated as “Out of State” in the appropriately given space on the checkout page, sales tax will be automatically applied to the order.