Shipping Information

Most of our items featured in our online catalog are in-stock at our store in Asheville, North Carolina. Ordinarily, we ship within 1-2 business days, excluding holidays. In the event of an exception, we will notify you. However, with so many product choices, we can’t always fit everything in our warehouse. Porter & Prince ships drop-ship items directly from our manufacturers and artisans to your door. Please contact us at info@porterandprince.com, if you need to verify stock information and availability prior to placing your order.

Contact Regarding Orders

Our standard method of contacting you regarding availability exception is by email. So as to to avoid delays, please make sure to provide a valid email address and check your email during the first 24 hours after placing an order, in case we contact you with questions. By providing your email address, you will (within 24 hours) receive tracking information for shipments sent from the store to monitor your order’s progress once it has shipped. Dropship tracking numbers may not be automatically provided. Furthermore, understand that we do not yet ship outside the United States.

* Some items require an additional shipping charge due to excess weight or special packaging requirements. Shipping to Alaska and Hawaii will differ from the stated rates. We will email you if your shipping charges differ. Should you require Second Day, Overnight or Saturday delivery for your order, please contact us at 1.828.277.2337 or by email at info@porterandprince.com. We can verify if the item(s) are all available for those types of delivery as well as quote applicable shipping charges. Second Day express deliveries do not ship or deliver on weekends or holidays, but only during standard business days. In general, our team is happy to help with expedited shipping arrangements. But, we’re not responsible for delivery delays caused by uncontrollable events, such as extreme weather.

Shipments

The below-stated charge is for a single U.S. ground shipment for a single address via FedEx Ground or Priority Mail (U.S. Postal Service). For those requiring expedited shipping, please call us at 1.828.277.2337. FedEx shipments require a physical address. FedEx cannot deliver our items to a post office box. We will ship orders through FedEx or USPS at our discretion. We shop to find the best shipping rates possible in order to keep our costs down and pass the savings on to you. We will reduce your shipping charge if possible.

Order Total                    Ship Charges*

Up to $15.00                  $6.95
$15.01-$45.00               $12.95
$45.01-$65.00               $14.95
$65.01-$125.00             $16.95
$125.01-$200.00           $20.95
$200.01-$300.00           $30.95
Over $300.00                10% of total order

*Generally speaking, shipment charges may vary on drop-ship orders. Please note items sent directly from manufacturers may take longer; furthermore items ordered together may not arrive in the same box. Here at Porter & Prince, we determine the shipping method. Shipping charges are not refundable. In the event that your item returns as non-deliverable, and you request re-shipping the item, additional shipping charges will apply.

Regardless of delivery method, orders with a merchandise value of $500.00 or greater will require a signature upon receipt of delivery. Customers who have an order getting sent out in multiple shipment segments, please know that each separate shipment will require a signature if the total order is or exceeds $500.

State Sales Tax

In North Carolina, sales tax applies to deliveries only. Unless designated as “Out of State” in the appropriately given space on the checkout page, sales tax automatically applies to the order.