Accuracy, Colors & Availability

Accuracy

We endeavor to provide the most current and accurate information on this site, continuously. However, there may be occasions when some of the information featured on porterandprince.com may be incomplete, inaccurate or out-of-date. Any errors are wholly unintentional. Truly, we apologize if erroneous information reflects in merchandise price or item availability; or in any way affects your individual order. Porter & Prince reserves the right to correct errors or to update product information at any time without prior notice. In the event that you find an incorrectly priced product, Porter & Prince shall have the right to refuse or cancel any such orders placed for the incorrectly-priced product. Porter & Prince shall have the right to refuse or cancel any such orders; whether or not the order has been confirmed and your credit card charged. Ultimately, if your credit card has already been charged for the purchase of a canceled order, Porter & Prince shall issue a credit to your credit card account in the amount of the incorrect price.

Colors

We make every effort to display accuracy when it comes to our products; such as with the colors of our products that appear on the site. But, the actual colors you see will depend on your computer monitor. This means we cannot guarantee that your monitor’s display of any color will be accurate. The manufacturer provides descriptions of merchandise, including colors or shades, textures, and other features. Henceforth, Porter & Prince assumes no liability whatsoever for the description, or for the variance of items. This includes:

  • Colors or textures,
  • Minor imperfections
  • A product not meeting with customer satisfaction (absent a manufacturer-verified defect)

Additionally, we offer loaner fabric swatches for most of our bed linen vendors. You may contact info@porterandprince.com to request a loaner swatch or sample to help you make a decision on your order. Credit card guarantees are a must in the the return of loaner samples.

Availability

On the whole, we aim to provide you with unique and inspired products. As a result, many of these products are only available in limited quantities; or they may require large production lead times. However, when an item is no longer available, we’ll make every attempt to immediately remove it from the site. Moreover, if an item is currently on backorder, we’ll try to quickly include this information with the item on our site. All and all, if you have any questions or concerns about the availability or product on this site, please contact us at 828.277.2337, or via email at info@porterandprince.com. Porter & Prince’s hours run from Monday-Saturday, 10am-5pm, EST.