Returns & Exchanges
We are delighted to have you as a Porter & Prince customer and hope our merchandise meets your complete satisfaction. If you need to return and item, please note the following:
- All returned items must be unused and in their original condition as well as original packaging. Refunds and replacements will be granted only for items that meet these criteria.
- Refunds will not be granted for any items contaminated by odor or pet hair.
- All returned items must be received by Porter & Prince within 30 days of order receipt for refund eligibility-less shipping charges and within 45 days for store credit eligibility.
- Cut yardage, monogrammed and personalized items are not eligible for return or refund.
If your order is incorrect, or if there is an issue with quality, please contact us at 828.277.2337 or email us at email@example.com and we’ll happily arrange an exchange or correction as needed.
If you wish to modify or cancel your order, contact the store prior to the order being shipped. Please contact our store by phone at 828-277-2337 or by email at firstname.lastname@example.org. Once an order has been shipped, you will have to go through the Returns/Exchange process. Custom orders cannot be Modified or Cancelled.
If you wish to return your purchase for any other reason, please pack the unused items in their original shipping package, shelf-ready along with a copy of the receipt as well as the complete Return Form provided with the original shipment.
Send Returns to:
Porter & Prince
6 Brook Street
Asheville, NC 28803