Returns & Exchanges
Having you as a Porter & Prince customer absolutely delights us! We hope our merchandise meets your complete satisfaction. However, if you need to return an item, please note the following:
- All returned items must be in their original condition and original packaging; also, they must be not-used items. We’ll refund and/or replace only items that meet these criteria.
- In addition, we will not refund items contaminated by odor or pet hair.
- Porter & Prince must receive all returned items within 30 days of order receipt for refund eligibility-less shipping charges and within 45 days for store credit eligibility.
- Cut yardage, monogrammed and personalized items are not eligible for return or refund.
If your order is incorrect, or if there is an issue with quality, please contact us at 828.277.2337 or email us at firstname.lastname@example.org and we’ll happily arrange an exchange or correction as needed.
In the event that you wish to modify or cancel your order, contact the store prior to the order being shipped. Please contact our store by phone at 828-277-2337 or by email at email@example.com. Once an order has shipped, you will have to go through the Returns/Exchange process. You cannot modify or cancel custom orders.
If you wish to return your purchase for any other reason, please pack the unused items in their original shipping package, shelf-ready, along with a copy of the receipt and send to the address below making sure the return is properly insured and that your preferred contact details (email address, phone number) are included. We will contact you to advise your return has been received.
Send Returns to:
Porter & Prince
6 Brook Street
Asheville, NC 28803