Free In-Store or Curbside Pickup
How It Works
1. Shop online
Shop your favorite items online. At checkout, select “In Store Pick Up,” which is available curbside in the parking area at the back of the store. Within 24 hours, you will be contacted to confirm everything is in stock-or-be advised if any of your selections are not in stock and must be picked up at a future date.
2. Look out for an email
After confirmation, you will receive a “Ready for Pick Up” email when your order is ready for curbside pick-up. Your “Ready for Pick Up” email will contain detailed instructions, including where our “Curbside Pick Up” area is located. Head to the store at your convenience, once this email is received, prior to 5 pm and simply give us a call when you arrive at our curbside.
If special arrangements are needed, please reach out to us at firstname.lastname@example.org or by phone at 828-277-2337 to discuss how we may accommodate your request.
3. Upon arrival
A store associate will reference your “Ready for Pick Up” email for verification and then give you your order, contact free. Please be sure to wear a mask so that we can safely provide you your order.
Holiday Shipping Information
Gifting Season has arrived! Here are details you need to know about HOLIDAY SHIPPING for arrival by December 24, 2021.
To ensure you get your gifts on time, items must be in stock and available to ship on or before the order cut-off date. Since backorders are not guaranteed, we will notify you of out of stock items within 24 hours of processing your order.
Orders placed after the specified dates and times below cannot be guaranteed for holiday arrival.
Specified Dates/Times (US destinations):
Standard Shipping: cut off 12 PM 12/15 EST (4-7 business days transit time)
Express Shipping: cut off 12 PM 12/21 EST (2-3 business days transit time)
Overnight Shipping: cut off 12 PM 12/23 EST ( 1-2 business days transit time)
Once shipped, you will receive a Shipment Confirmation email with a tracking number. Delivery may require extra time to account for weekends, national holidays or storms that cause transit delays. Express or overnight orders placed after 12 PM EST typically ship the next business day.
Orders placed week days after 12 PM EST typically ship in-stock items the next business day. Orders may be split across multiple shipments, and items ordered together may not be shipped on the same day.
We ship to all US territories and APO/FPO/DPO addresses. Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express and/or overnight shipping for these locations.
Most of our items featured in our online catalog are typically in-stock at our store in Asheville, North Carolina. However, with so many product choices, we can’t always fit everything in our warehouse. In those instances, Porter & Prince ships drop-ship items directly from our manufacturers and artisans to your door. Please contact us at email@example.com, if you need to verify stock information and availability prior to placing your order. Ordinarily, we ship within 1-2 business days, excluding holidays. In the event of an exception, we will notify you.
Contact Regarding Orders
Our standard method of contacting you regarding availability exception is by email. So as to to avoid delays, please make sure to provide a valid email address and check your email during the first 24 hours after placing an order, in case we contact you with questions. By providing your email address, you will (within 24 hours) receive tracking information for shipments sent from the store to monitor your order’s progress once it has shipped. Dropship tracking numbers may not be automatically provided. Furthermore, understand that we do not yet ship outside the United States.
* Some items require an additional shipping charge due to excess weight or special packaging requirements. Shipping to Alaska and Hawaii will differ from the stated rates. We will email you if your shipping charges differ. Should you require Second Day, Overnight or Saturday delivery for your order, please contact us at 828.277.2337 or by email at firstname.lastname@example.org. We can verify if the item(s) are all available for those types of delivery as well as quote applicable shipping charges. Second Day express deliveries do not ship or deliver on weekends or holidays, but only during standard business days. In general, our team is happy to help with expedited shipping arrangements. But, we’re not responsible for delivery delays caused by uncontrollable events, such as extreme weather.
The below-stated charge is for a single U.S. ground shipment for a single address via FedEx Ground or Priority Mail (U.S. Postal Service). For those requiring expedited shipping, please call us at 828.277.2337. FedEx shipments require a physical address. FedEx cannot deliver our items to a post office box. We will ship orders through FedEx or USPS at our discretion. We shop to find the best shipping rates possible in order to keep our costs down and pass the savings on to you. We will reduce your shipping charge if possible.
Order Total Ground Ship Charges*
Up to $15.00 $6.95
Over $300.00 10% of total order
*Generally speaking, shipment charges may vary on drop-ship orders. Please note items sent directly from manufacturers may take longer; furthermore items ordered together may not arrive in the same box. Here at Porter & Prince, we determine the shipping method. Shipping charges are not refundable. In the event that your item returns as non-deliverable, and you request re-shipping the item, additional shipping charges will apply.
Regardless of delivery method, orders with a merchandise value of $500.00 or greater will require a signature upon receipt of delivery. Customers who have an order getting sent out in multiple shipment segments, please know that each separate shipment will require a signature if the total order is or exceeds $500.